About the Performance Centre™
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The Performance Centre was established in 2010 and offers an extensive curriculum to support the needs of the Dealership’s F&I Department. The goal of the Performance Centre is to empower growth and develop talented Dealer staff, enabling Dealers to increase their performance and drive higher CSI. For F&I training to be effective, the results must be measurable and comprehensive. Our In-Store class learning is supported and reinforced after training, when the Business Managers are back in the Dealership. Our courses are designed to address your people development needs and ultimately support your Dealership’s success. In our training process, we ensure that all participants will be able to perform the requisite skills proficiently and with confidence upon returning to the Dealership. Our talented and experienced team is committed to delivering a rewarding, results-driven learning experience. Courses are offered in both English and French at our locations in Toronto, Montreal and Calgary. We also offer our courses virtually. On-site facilitation and customized program development are available upon request. |
Course Descriptions
Maximizing Performance for Business Managers |
Part 1
Maximizing Performance for Business Managers | Part 1 is an intensive course where Business Managers or Sales Staff (Hybrid Selling Model) focus on the process and selling methods used in the Finance & Insurance Department. This course teaches techniques proven to enhance F&I revenues. Special emphasis is placed on rigorous group exercises and interactive role-play activities. To ensure success, in-class or virtual learning is reinforced afterward at the dealership with ongoing support and follow-up.
DAYS OF TRAINING
Benefits:
- Opportunity to present 100% of your product 100% of the time (menu)
- Increases Business Manager effectiveness
- Removes concerns of potential liability via full disclosures
Who should attend:
Finance Directors, Business Managers, and Sales Staff (Hybrid Model). Sym-Tech Dealer Services dealer clients only.
Duration:
- 5 Days (In-Class)
- 4 Day (Virtual)
Maximizing Performance for Business Managers |
Part 2
The Maximizing Performance for Business Managers | Part 2 is a course that targets Business Managers and Sales Staff (Hybrid Model). The rigorous 2-day training course focuses on enhancing the skills learned during the Part 1 training program and advanced closing techniques. The program emphasizes the tools and skills necessary for experienced F&I Managers to maximize profitability in the dealership and enhance customer loyalty.
DAYS OF TRAINING
Benefits:
- Speeds up the F&I process
- Customized for customer's needs
- Builds trust with full disclosure
- Increases Business Manager effectiveness
Who should attend:
Finance Directors, Business Managers, and Sales Staff (Hybrid Model). Sym-Tech Dealer Services dealer clients only.
Duration:
- 2 Days (In-Class & Virtual)
Maximizing F&I Virtually
The Maximizing F&I Virtually is a 2.5 - 3 Hour virtual course intended to “Bridge the Gap” between your New Sym-Tech F&I Process acquired during the Maximizing Performance for Business Managers Part 1 course and the available technology. This course will go through the basic functions of a Web Conferencing platform, introduce Virtual Presentation tools and offer recommended Presentation tips to enhance your F&I turnover.
HOURS OF TRAINING
Benefits:
- Opportunity to virtually present 100% of your product 100% of the time
- Increases Business Manager effectiveness virtually
- Removes concerns of potential liability via full disclosures
- Increases customer retention and CSI
Who should attend:
Business Managers and Finance Directors
Duration:
- 3 Hours (Virtual)
Maximizing Profitability with Special Finance
Taking this course provides the opportunity to gain the necessary knowledge, skills, and tools to service special finance needs of clients. Emphasis will be on the sales process, roles in the hub, vehicle booking, inventory, credit bureau and lenders. Over 2 days, participants will engage in interactive group learning activities, designed to ensure they are equipped to support the process of getting Special Finance Customers approved.
DAYS OF TRAINING
Benefits:
- Gain the necessary knowledge, skills and tools to service the Special Financing needs of customers
- Emphasis will be placed on credit approval steps and lender criteria within the sales process, inventory management, and strategies to address the Special Finance Customers.
- Engage in interactive learning activities designed to ensure you are equipped to support the process of Special Finance.
- Increase sales and profit, gain additional customers, access more referrals, repeat business, and improve their CSI.
Who should attend:
Dealer Principal, General Managers, Directors and Business Managers
Duration:
- 2 Days (In-Class & Virtual)
Contact the Performance Centre™
For more information regarding the Performance Centre, feel free to contact our dedicated team.
Performance Centre
(General Contact)
stpc@sym-tech.ca
1.800.363.5796 ext. 2310
905.889.8401
Denis Bussière
Director
denis.bussiere@sym-tech.ca
647.223.2868
Diana Mihajlovska
Operations and Design Manager
diana.mihajlovska@sym-tech.ca
905.889.5390, ext. 2200
