All organizations entrusted with personal information have a responsibility to protect the privacy of that information. Sym-Tech Dealer Services (“Sym-Tech”) takes this responsibility very seriously.

Sym-Tech has established a Privacy Policy to protect your privacy rights. This Privacy Policy explains why we collect your personal information, how we use it and how we keep it secure.


Sym-Tech collects your personal information from your automotive dealership when you purchase a product or service that we offer, market or administer. We also collect information from you directly or through your automotive dealership or repair centre when you have made a claim.

We collect this information and require your consent in order to: (a) provide you with the protection product or service you purchased; (b) provide you with requested information; (c) process your claim; and (d) for market research purposes.

It is important that you understand the necessity of the personal information, collected, used and disclosed and that we require certain personal information in order to provide you with our protection products or services (roadside assistance services and answering your queries). If you do not consent to our collection, use and disclosure of this information as set out in this Privacy Policy, or in your applicable customer contract, we, unfortunately, will not be able to provide you with the products and services that you have requested.


We collect information that is necessary for the purposes described above. This includes information required to identify or contact you such as your name, number or email address; information required to assess your eligibility for certain products or services such as your employment history or other financial information; or information in order to assess or administer your claim.


In order to fulfill our obligations to you or to fulfill certain administrative obligations that we may have with third parties from whom you have purchased a product or service, we may be required to share your personal information. Your personal information may be shared with your automotive dealership or repair centre, a third party from whom you have purchased a product or service, a lienholder who has advanced money to you to purchase a product or service, our affiliates, our underwriters or certain other third party service providers whose services we use to discharge our obligations to you. All third parties with whom we share your personal information are required to use your personal information only for the purpose of carrying out the services that they are providing to us. We never sell your personal information. Your personal information is only disclosed to and used by third parties where necessary.


The length of time that we keep your personal information depends on the products and services that you have purchased. In all cases, we abide by our internal records retention practices that meet our legal obligations and our obligations to you. Your personal information is only kept for as long as it is necessary for the purposes for which consent was obtained, in accordance with Quebec privacy law, and in accordance with internal record retention practices.


We use robust measures to ensure the security of your personal information. In order to prevent the unauthorized access, use or disclosure of your personal information, we employ appropriate security measures and access rights which are appropriate to the sensitivity of your information. This includes a combination of physical security measures (e.g. restricted access to areas of our offices where personal information may be stored), procedural measures (e.g. limiting access to those of our personnel who need to know the information) and technological measures (e.g. firewalls and advanced monitoring tools to guard against non-permissible data access).


Third party service providers to whom we disclose your personal information pursuant to this Privacy Policy may be located outside of Quebec and Canada. These service providers are subject to the laws of their jurisdiction and they may be required to disclose your personal information if there is a demand from their local authorities.


We take care to ensure the accuracy of your information. If you believe that the information that we have on file for you is incorrect, please contact us so that we can make any necessary corrections.


To update your personal information, or if you have any questions about our Privacy Policy, please write to us at:

Sym-Tech Dealer Services
Attention: Privacy Officer
165 Commerce Valley Drive West
Thornhill, ON L3T7V8



We may make changes to our Privacy Policy from time to time. The most current version of our Privacy Policy is posted on our website at

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements