Skip to main content

A smarter F&I process makes all the difference. We know your team works hard to deliver great results and provide an excellent customer experience, but even the best can benefit from expert support. With Sym-Tech’s Customer Advantage Plan®, we level up your game.

Designed to elevate Business Office results, our robust sales process provides Business Managers with a comprehensive F&I menu that presents only the most relevant F&I products tailored to each Customer’s needs and lifestyle. A smoother experience for Customers. Stronger performance for Dealerships.

Facilitated by daveplus®, Sym-Tech’s industry-leading F&I software, the Customer Advantage Plan® enables Business Managers to deliver powerful, professional presentations while ensuring a positive Customer experience.

And to ensure your team masters the process, our expert, certified trainers lead the “Maximizing Performance for Business Managers – Part 1” course, an intensive, results-driven course offered both virtually and in-class.

Research shows that customer satisfaction tends to decline as wait times increase, making it essential to streamline the presentation of F&I products. A more concise, customer-focused approach can help reduce fatigue and support stronger Customer Satisfaction Index (CSI) scores.

Benefits For Dealerships

  • Ensures that 100% of the relevant products are presented to 100% of your Customers, 100% of the time
  • Full disclosure provides transparency and compliance
  • Increases Customer Retention
  • Enhances Customer Satisfaction

Benefits For Customers

  • Accelerates the F&I process
  • Offers options specifically tailored to the Customer’s needs
  • Fosters trust and confidence in the products and process
  • Creates a comfortable experience for the Customer

Contact the Performance Centre.

At Sym-Tech Dealer Services, our objective is to enhance F&I performance by delivering a consistent, repeatable, and customer-friendly process.

For details on upcoming training sessions or the Customer Advantage Plan, please reach out to the Performance Centre at 905-889-5390 x2310 or email us at stpc@sym-tech.ca.